Refund policy

Last updated: October 11, 2026

We want you to feel fine about paying us. Here's how refunds work.

If we haven't started

Changed your mind before we begin? Email us and we'll refund you in full.

If we can't do what we agreed

If we can't deliver the agreed fix, you get a full refund for that item. If we only finish part of the job, we refund the part not done.

If the fix doesn't hold

If an agreed fix stops working within 14 days because of our work, we fix it again for free. If we still can't make it work, we refund that item.

How to ask

Email support@fixlinestudio.com within 14 days of delivery with your payment email and what went wrong. We reply within two business days, and approved refunds go back to your original payment method through Stripe. Your bank may take 5 to 10 business days to show them.